Get Rewards

Spend $1.00 to Earn

1 Petal Point

$5.00 Off

When you earn 100 Petal Points

Program Overview

Petal Points (“Program”) is a customer loyalty program offered by Saville’s Florist (“we,” “us,” or “our”) to reward repeat purchases.

By participating in the Program, customers agree to these Terms & Conditions. We reserve the right to modify, suspend, or terminate the Program at any time, with or without notice.

Enrollment

• Enrollment is free.

• Customers are automatically enrolled when they provide a valid email address or phone number at checkout or online.

• Only one account is permitted per customer.

• Accounts are non-transferable and may not be shared.

• Customers are responsible for maintaining accurate and up-to-date contact information.

• We are not responsible for lost or misallocated points due to incorrect or incomplete customer information.

Earning Points

• Customers earn 1 Petal Point for every $1 spent on qualifying purchases.

• Points are calculated based on the pre-tax subtotal only.

• Points are not earned on:

  • Taxes

  • Delivery fees

  • Service fees

  • Tips

  • Gift cards

  • Wedding or event orders

  • Deposits or retainers

  • Corporate or bulk orders

  • Orders paid partially or fully with rewards

• Points are issued only after the transaction is completed.

• Points have no cash value and cannot be exchanged for cash.

Redeeming Rewards

• 100 Petal Points = $5 off a future eligible purchase.

• Rewards may only be applied to orders with a minimum subtotal of $30 (before tax and fees).

• Rewards:

  • Cannot be applied to past purchases

  • Cannot be redeemed for cash

  • Cannot be used toward taxes, delivery fees, service fees, or tips

  • Cannot be used to purchase gift cards

• Customers must be identified at checkout or logged into their account to redeem rewards.

• Redemption availability may vary between in-store and online orders.

Exclusions & Blackout Periods

• Rewards and point accrual are not valid on:

  • Weddings or event orders

  • Custom or special-order items

  • Corporate or bulk orders

• Blackout dates may apply, including but not limited to:

  • Valentine’s Day

  • Mother’s Day

  • Other peak holiday periods at our discretion

Refunds & Adjustments

• If an order is canceled or refunded, any points earned from that purchase will be removed from the account.

• If rewards were used on a refunded order, the corresponding points will be reissued.

• We reserve the right to adjust point balances at any time for:

  • Returns

  • Errors

  • Suspected misuse or abuse

Account Rules

• Points are tied to a single customer account and cannot be transferred, combined, or shared.

• In cases of duplicate accounts, we reserve the right to merge or deactivate accounts.

• The shop reserves the right to determine account ownership in the event of disputes.

Fraud & Misuse

• Any abuse, manipulation, or misuse of the Program, including but not limited to fraudulent transactions, excessive returns, or account sharing—may result in:

  • Removal of points

  • Suspension or termination of the account

• All determinations of fraud or misuse are made at our sole discretion and are final.

Program Changes & Termination

• We reserve the right to modify or cancel the Program at any time, including:

  • Earning rates

  • Redemption values

  • Eligible purchases

• If the Program is terminated, all unused points will be forfeited immediately.

General Terms

• Points have no monetary value and are not the property of the customer.

• Participation in the Program is a privilege, not a right.

• We reserve the right to interpret and apply these Terms at our sole discretion.

• All decisions made by Saville’s Florist regarding the Program are final.