Frequently Asked Questions

How do your flower subscriptions work?

Choose the subscription that best fits what you're looking for. Our Seasonal Flower Subscription lets you enjoy fresh, designer-selected arrangements on a recurring schedule, while Never Miss a Birthday makes sure flowers are scheduled for that special birthday year after year. Simply choose your subscription, customize your options, and we'll take care of the flowers from there.

When will I be charged?

Your first order is charged when you sign up. Future recurring orders are automatically charged 5 days before the scheduled delivery or pickup date using the payment method associated with your subscription.

How does Never Miss a Birthday work?

Choose your arrangement tier and select the birthday during checkout. Your first arrangement will be scheduled for the date you choose. After that, we'll remember the birthday for you every year. Future yearly orders will automatically be charged 5 days before the scheduled birthday.

What is included in my arrangement?

Every arrangement is handcrafted by our floral designers using a fresh, seasonal selection of flowers. The exact flowers, colors, greenery and vase may vary based on season and availability, allowing our designers to use the best blooms available for each delivery.

Will my arrangement look exactly like the photo?

The photos shown are examples of the overall size, style and value you can expect. Because our subscriptions are designed using fresh, seasonal flowers, each arrangement will be unique. Flower varieties, colors and vase styles may vary from the examples shown.

What is the difference between Standard, Deluxe and Premium?

Each tier represents an increase in the overall size, fullness and value of the arrangement. Standard provides a beautiful seasonal arrangement, Deluxe features a fuller design with upgraded blooms, and Premium offers our most impressive arrangement with an elevated selection of premium and seasonal flowers.

Can I send a subscription to someone else?

Absolutely! Our subscriptions make a great gift. Simply enter the recipient's information during checkout and we'll create and prepare the flowers according to the subscription you select.

Can I include a card message?

Yes. You'll have the opportunity to include a personalized card message with your order during checkout.

Can I choose the exact flowers or colors?

Our subscription arrangements are Designer's Choice, allowing our floral designers to select the freshest and most beautiful seasonal flowers available. If you have a special request, you're welcome to contact us and we'll do our best to accommodate it, although specific flowers and colors cannot be guaranteed.

Can I change the recipient or delivery date?

Yes. If you need to change the recipient, delivery or pickup date, arrangement tier, or other subscription details, please call us at 716-662-4483. Changes should be requested at least 5 days before your next scheduled order whenever possible.

Can I pause my subscription?

Yes. If you need to skip or postpone an upcoming order, call us at 716-662-4483 at least 5 days before the scheduled order and we'll help adjust your subscription.

How do I cancel my subscription?

You may cancel your subscription at any time by calling us at 716-662-4483. Cancellations must be made at least 5 days before your next scheduled order to avoid being charged.

What happens if the scheduled date falls on a holiday or a day you're closed?

If your selected date falls on a holiday, a day we're closed, or another unavailable delivery date, your order may be scheduled for the nearest available delivery or pickup date.

Are delivery fees included in the subscription price?

Delivery fees and applicable taxes are additional and are calculated during checkout. Pickup is also available when offered for your selected date.

What happens if my payment method doesn't go through?

If we're unable to process your payment for an upcoming subscription order, we may contact you to update your payment information. Your order cannot be fulfilled until payment has been successfully processed.

What if there is a problem with my flowers?

We want you and your recipient to love every arrangement. If there is an issue with your flowers, please contact us as soon as possible at 716-662-4483 so our team can help make it right.

Have another question?

We're happy to help! Call us at, Savilles Florist at 716-662-4483 and our team can assist you with your subscription.