Adjustments - Alexander/Stefaniak
Please click here to view the Event Contract/Terms & Conditions before making your deposit and signing the contract. By paying your deposit and filling out the form on this page, you are agreeing to the terms of the contract for your event. Please note that coupons or discounts are not applicable towards events & weddings. You can also read the contract below:
We wanted to take a moment to express our deepest gratitude for choosing Savilles Florist to be a part of your special day. Your decision to entrust us with your wedding/event floral arrangements means a great deal to us, and we genuinely appreciate your confidence in our services. Your support of our family business is incredibly meaningful to us. It's customers like you who make what we do so rewarding. We are committed to ensuring that your floral vision comes to life in the most beautiful and enchanting way possible. Your trust in us is the driving force behind our dedication and passion for creating memorable and stunning floral designs. We are honored to be a part of your important celebration. Please know that we are here to accommodate any specific preferences or changes you may have along the way. Our goal is to exceed your expectations and contribute to making your event a truly remarkable and magical experience. Once again, thank you for choosing Savilles Florist. We are genuinely excited about the opportunity to craft breathtaking floral arrangements for your special occasion. Should you have any questions or need further assistance, please do not hesitate to reach out to us. To secure your date, please approve the below terms & conditions and submit the initial 30% deposit. Thank you so much.
Quotes: Quotes/Estimates are valid for 30 days. We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 30% payment and approval of these terms + conditions. It is your responsibility to review all event details, including the date, wedding venue, and quantities of items to be delivered
Booking Confirmation: A booking is confirmed upon electronic signature of these terms +conditions as well as receipt of an initial non-refundable 30% payment. This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date. This payment will be deducted from the total owing. Signing this agreement confirms you have proofread and approved all the details of your event. Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.
Payment Terms: The balance owing on your order is due 30 days before your wedding/event date. We cannot deliver any items or event designs without final confirmation of payment receipt. Initial Payment of Deposit must be made through this link or over the phone. Additional Payments after the initial deposit can be made by Credit Card, Check or Cash. Payments can be made over the phone by calling 716-662-4483 during operating hours. You can also request on online link to be sent to make a payment online.
Changes to Quote: Upon accepting this quote, you are agreeing to the items and to the total value listed. Should you wish to make changes to the items in this quote, we require a minimum of 30 days' notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed-upon estimate. Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section. All changes must be made in writing to info@savillesflorist.com or by phone and approved by your wedding designer.
Event Cancellations: If the client decides to cancel this agreement, it must be done in writing to info@savillesflorist.com at least 30 days before the event. Events canceled within 30 days remain payable in full. If you cancel providing more than 30 days' notice, the initial payment remains non-refundable. Excess payments will be refunded. We reserve the right to cancel the contract at any time; in this case, a full refund (including the initial 30% payment) is provided.
Rescheduled & Relocated Events: The client must advise of any change to the event venue or event date in writing to info@savillesflorist.com or via phone call with the wedding designer. We will do our best to accommodate new dates or location changes however we cannot guarantee our availability. If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 30% payment made remains non-refundable. If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.
Price Variations: We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices). We will make every effort to honour the original agreed price, however, the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices. Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 30 days prior to your event date.
Delivery: Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.
Supplying Your Own Vases + Structures: Please check that your vases and vessels are watertight before you drop them off to us. If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set up. We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client. We cannot be held responsible for any damage done to items hired by the client.
Product Substitution & Availability: All flowers and foliages are subject to seasonal quality and availability. Unfortunately, we cannot guarantee availability, exact colours or shades of specific products. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability. Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our invoice that was sent to you. We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options. Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event. Refunds will not be given for minor changes in flower type or appearance.
Hired Pieces: All hire items remain our property and are provided on a hire-only basis unless purchased by the customer. All hire pieces must be returned to us within 48 hours of the wedding unless agreed otherwise. Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us. Clean, unbroken return of all hired stock is your responsibility. Unless agreed upon and stated on invoice with additional charge for pickup. Lost, broken or damaged stock on hire from us must be paid for in full, by you. We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.
Installations + Large-Scale Designs: It’s the client’s responsibility to advise the venue/events manager regarding the scope of designs. The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations. We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.
Photographs & Video Footage: We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing. Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission. Any photos provided to us by your photographer will only be used by us for the promotion and marketing of our business. Photographer’s credits will only be displayed if requested. We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.
Privacy: We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.
Extreme Weather Conditions: In the instance of extreme weather (wind, rain, snow, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads, and blizzard conditions. We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job. Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as a result of the weather. In the event of a storm, hurricane, flood, or other natural disaster, act of terror, etc in which local authorities call for a “driving ban”, “shelter in place” or “mandatory evacuation” in the greater Buffalo area that would affect the Purchaser’s event, Savilles Country Florist will honor a future reschedule date. All cancellation, refund and modification policies remain in effect. In the instance, the weather results in the cancellation or relocation of the wedding within 30 days of the planned date, Please read the “Rescheduled & Relocated Events” section of this agreement.
Impact of COVID-19: We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards that is required by any establishment. Should we be required to quarantine in the lead-up to your event date, we will advise you in writing and provide you with our plan of action. Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.
Force Majeure: In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes. In the instance, the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:
- The initial 30% payment; and
- An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.
Fee for Returned Checks: A fee of $35.00 will be charged for a returned check. The returned check and fees must be paid within five (5) business days. If the client does not comply, the check will be turned over to proper authorities for collection.
Payment on File: The client agrees to keep a credit card on file to cover any last minute adjustments or fees that may occur, as stated in the agreement. Once agreement, is signed and deposit is paid, we will reach out via phone to get the card's information you would like on file.
Termination of Agreement: Savilles Country Florist LLC reserves the right to terminate this agreement if payment is not made by the due date.
Agreement: By completing the information attached on this website and by checking the box on the form, you confirm that you have read and understood the terms of the contract/agreement and agree to abide by them in their entirety. By submitting the form and paying the 30% deposit as outlined on your floral estimate or discussed with your Savilles Florist designer, this will secure our services for your wedding/event.